Komatsu Tier 4 Interim construction equipment is high-tech, hard working, and EPA compliant. And, to better support its customers, Komatsu America is introducing Komatsu CARE™, a service and advanced product support solution that comes standard with all construction size Tier 4 Interim machines.


Komatsu America Launches Komatsu CARE™

Rolling Meadows, IL, August 23, 2011 — Komatsu America Corp. today introduces Komatsu CARE™, a service and advanced product support solution that comes standard with all construction size Tier 4 Interim machines. Komatsu CARE can lower the cost of ownership whether it is rented, leased or purchased.

Komatsu is the first OEM in the construction equipment industry to offer its customers a Complimentary Maintenance Program, as part of Komatsu CARE. The complimentary program includes all 500-hour factory-scheduled maintenance intervals on Tier 4 Interim Komatsu construction equipment for the first 3 years or 2,000 hours (whichever occurs first), and is available at all distributors in the U.S. and Canada.

The Komatsu CARE Complimentary Maintenance Program includes:
 •Komatsu Genuine Fluids
 •Komatsu Genuine Fluid Filters
 •Service work performed by a Komatsu Factory Certified Technician
 •Multi-point inspections performed by a Factory Certified Technician
 •Komatsu Oil & Wear Analysis (KOWA)
 •Komatsu Genuine SuperCoolant

“With the introduction of Komatsu CARE, Komatsu is the first in our industry to offer a comprehensive complimentary maintenance program,” said Dave Grzelak, CEO, Komatsu America Corp. “Complimentary maintenance programs have been very successful, particularly within the luxury auto industry, because they have increased residual values on lease returns, increased the price of used vehicle sales, and increased the longevity of component life. With Komatsu CARE we think we can replicate that success within the construction industry for those who buy and lease Komatsu machines.”

The Komatsu CARE Complimentary Maintenance Program ensures that proper maintenance is performed with OEM parts by factory certified technicians. The program also increases uptime and efficiency, and provides detailed machine maintenance records that can—in turn—bring higher resale value. Komatsu CARE is transferable to new owners, upon resale, within the United States and Canada.

“We’ve introduced Komatsu CARE at this time to ease the cost of buying or leasing a Tier 4 machine,” Grzelak continued. “Komatsu CARE is yet another example of the value-added tools and services that go along with owning a piece of Komatsu equipment. This is the kind of program that Komatsu and our distributors offer to continually improve our customers’ experience.”

Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd., the world’s second largest manufacturer and supplier of construction, mining and compact construction equipment. Komatsu America also serves forklift and forestry markets. Through its distributor network, Komatsu offers a state-of-the-art parts and service program to support the equipment. Komatsu has been providing high-quality reliable products for nearly a century.


Komatsu Care: Powered by KOMTRAX

All Komatsu Tier 4 Interim equipment comes standard with KOMTRAX®, Komatsu’s innovative and industry-leading wireless equipment monitoring system. KOMTRAX works in-step with Komatsu CARE to notify you and your distributor when service is needed. Relaying this information to the distributor, allows your distributor to align manpower, processes, and inventories to support the Komatsu CARE program. KOMTRAX allows distributors to improve their response time, which reduces your downtime, enabling them to be “at the ready” for your service needs.

The Komatsu CARE program covers all new Komatsu Tier 4 Interim equipment, whether rented, leased or purchased. That means you won’t pay for:

 •Regular service at 500, 1,000, 1,500 and 2,000-hr intervals
 •50-point inspection by factory-trained technician
 •Technician labor
 •Remanufactured replacement parts (if needed)
 •Technician travel to and from your equipment location
 •Fluids, oils, coolant, filters and parts*

*Coolant at 24 months (if not expired by hours), belts, valve adjustments and accumulators are not covered under this program.

Komatsu remains committed to offering you the best in the industry. We think you’ll agree that our Komatsu CARE program offers unrivaled service and maintenance.

For Komatsu CARE program details, please visit the website at www.komatsuamerica.com/komatsucare for more information.

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